Here at Booghe, we hope to provide you with a fantastic service and quality of products in each and every transaction. However, there may be circumstances under which you may wish to return items to us, or to claim a refund for an item that has arrived with you in a standard you did not expect. Our quality care team works hard to ensure that each and every one of our products and gifts are handled and shipped with the utmost care and confidence – we are proud to be able to supply our customers with fantastic quality items all year round – but we do understand and appreciate that circumstances may arise where you may not be satisfied with the product you have received from us.
Damaged or Defective Goods
We hope to always provide you with items that are of the standard you expect them to be when you purchase them from our online store. However, if you do find that an item you purchase from us arrives damaged or faulty, we will be more than happy to arrange a free UK return with you with refund within 30 days of purchase. In the first instance of you receiving a faulty or damaged item from our store, we insist you contact us via email email@example.com to discuss processing your return. Alternatively, you can always contact our customer care team on live chat to discuss sending an item back to us for a full refund.
If you do send an item back to Booghe for a full refund – as a result of damage or problems with its operation – we will refund you for the full item cost and postage. This means that, while we will require you to clear postage costs to return the item to us, we will refund the cost of said postage along with the cost of your item as standard. Please note that all of our damaged or defective returns are subject to inspection, which means there may be a short delay in the processing of any refunds due to you. We will advise you of timescales to be expected from this process via email or telephone in due course.
Changed Your Mind?
If you have changed your mind about a product you’ve purchased from us, or if an item wasn’t as you’d expected, we have a 30-day no-quibble guarantee. This means that, from the date of your order, you will be able to cancel our agreement and return your item(s) to us. We must advise that while we will refund you for the full cost of your item under these circumstances, we are not obliged to refund you for the cost of return postage and handling fee. Please note the product must be in original, undamaged packaging and sellable condition when you return the item.
Our 30-day no-quibble guarantee is in place to help protect customers who purchase an item who find that the product or gift they receive is not what they expected – or if it is something they no longer need. We understand that these circumstances do occur from time to time – and we can therefore assure you that we will handle your return with the utmost professionalism and care.
Processing Your Return
If you’d like to start processing a return with us for any of the above reasons, email us in the first instance via firstname.lastname@example.org or on Live Chat. Our address to return all goods and items to is as follows:
Booghe Toys Limited
Hastingwood Industrial Park
As with our returns policy, we will refund you for the cost of any item(s) returned to us via the same payment method you used to make your purchase. This means we are able to directly refund to cards and PayPal wallets. Once again, these returns policy terms do not affect your statutory rights.
We aim to process all returns as quickly as possible subject to inspection and due procedure. We will advise you of what to expect from this process throughout your contact with us.
Creating Your Own Returns Label
Customers can now create their own returns label by using this link Create a Returns Label or use the link in the footer of our website.
The returns label is for Royal Mail Tracked 48 service. Whilst creating a return label, you will be asked to enter your order number which can be found in your 'My Account' page and you will also need to confirm the weight and dimensions of the item to be returned. Your item must be less than 20kg and smaller than 61cm (L) x 46cm (W) x 46cm (D) to create a returns label. If it is too big and/or too heavy then please contact us and we will advise you on your next steps.
Once your item has a returns label attached then you have the option to take it to a Customer Service Point, Post Office, Parcel Postbox or arrange a Collection.
Please note: Any items returned to us as a result of not being collected by the buyer or if an incorrect address was supplied or the item is No Longer Needed then you are subject to a £2.99 deduction/charge if a refund or re-delivery is requested.
Gift Cards are non-refundable and cannot be exchanged for cash in part or full.